Refund policy

Refund & Return Policy – Krexle

At Krexle, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

🕒 Return Window

We accept returns and exchanges within 7 days from the date you receive your order.

✅ Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The product must be unused and in its original condition

The product must be returned in its original packaging, including:

All accessories

User manuals

Warranty cards

Original seals (must remain intact)

The product must show no signs of use, installation, or physical damage

🚫 Non-Returnable Items

The following items are non-returnable and non-refundable:

Opened or used electronic items

Products damaged due to misuse, improper installation, or electrical issues

🔄 Exchanges

If you receive a defective product or an incorrect item, Krexle will replace it after inspection.

Exchange requests must be submitted within 48 hours of delivery

The item must be returned in its original condition and packaging

Exchange shipping costs are covered only if the error was on our side

💸Refunds

Once we receive and inspect the returned item:

Approved refunds will be issued to the original payment method

Refunds are processed within 5–10 business days

Shipping and handling fees are non-refundable

📦 How to Request a Return

To initiate a return:

Email us at contact@krexle.com

Include:

Order number

Reason for return

Photos or videos (for defective items)

Our support team will respond with return instructions

Ship the product back within 3 days of approval

❗ Important Notes

Customers are responsible for return shipping costs, unless the product is defective or incorrect

Krexle is not responsible for items lost or damaged during return shipping

We reserve the right to refuse any return that does not meet this policy